A cell phone repair technician can be a pretty challenging and rapidly changing niche. It comes with many components that need to be managed, such as customer journeys, sales monitoring, employee schedules, inventory management, and appointing jobs.
And suppose you have multiple stores in your business. In that case, it becomes the victim of mismanagement if you don’t look into the little details.
For example, cell phone repair technicians sometimes make small mistakes like forgetting to remove adhesive before repairing your cell phone. Or not testing cable connections which leads to an expensive mistake.
Here are 7 common yet costly mistakes that can happen when working on your phone:
1. Not Getting The Cell Phone History Or Recording The Current Condition Of The Device
When a client calls in and submits their phone for repair, some technicians may not inquire about the issue or disregard the source. However, suppose you ask the consumer about the status of their device’s previous condition. In that case, you can accurately identify the problem and start working on it right away, saving you time.
It’s also good to obtain a work authorization form signed with the correct information recorded and kept for future reference. If you’re not sure what a “Repair Authorization Form” is, go ahead and download it now.
Aside from saving repair data, ask the client about the cellphone’s history. For example, inquire whether the damaged equipment had previously been given to another technician to fix the same problem. Then, you’d have a better idea if the phone was once opened this way or not.
2. Depending On Google For Complex Cellphone Repairs
Yes, Google knows everything, but it is influenced by the reliability and quality of online content (which is not always accurate). People struggle to offer a remedy to something that isn’t particularly simple.
When diagnosing or troubleshooting a problem, blindly following the top results is a mistake. You can use it as a reference, but don’t accept any answer at face value and follow your instincts first.
3. Trying To Complete Repairs Jobs Too Fast
When repair specialists are rushing repairs, they may sacrifice essential criteria. The most common reason is that repair technicians want to finish as many jobs as possible before closing. Unfortunately, if you work at a fast pace, you’re likely to overlook something crucial.
So, suppose your cell phone repair technician is unwilling to keep track of client information and avoids paperwork. In that case, you should use a dedicated repair shop POS system. Then, you don’t miss out on anything with an intuitive and quick point-of-sale system.
With a few clicks, you may store everything from pre-and post-repair device states to diagnostic observations in one location.
Fortunately, cell phone store software eliminates the need to complete lengthy customer information forms. You have two options for notifying your clients about their purchases: send them printed receipts or send them electronic invoices.
When you meet the required standards and clients leave high-quality work to their device, you may anticipate returning business. Not only will rushing repairs cost you repeat business but so will your ratings. Clients may come back in a rage demanding a refund for the repair since it was not completed the first time correctly.
4. Making Irreversible Changes
Repair technicians have a specific procedure in place to create a Plan B. One of those steps is always to plan. So, don’t make significant irreversible changes until you’ve spoken with your clients about it.
Tell your client in advance if a damaged device needs to be reset. Then, go for it if they are willing and ask you to repair it. Otherwise, make a backup, snap a photo, or clone the drive but make sure you can reverse whatever you did if something goes wrong.
5. During The Cell Phone Repair Process, There Is No Clear Communication With The Client
When it comes to connecting with clients, the majority of the time, communication is an obstacle. Repairs may sometimes fall by the wayside when there isn’t much talking between you and your customers.
Customers are already wary of repair businesses; they become even more suspicious when a repair company suggests a “suggested” service. To avoid this, keep the consumer informed throughout the repair procedure.
Repair Store point of sale software can help you eliminate the repair pipeline and get more jobs done. You may accomplish this by creating automated responses for repair requests.
It works well in both cases because it informs your consumer whenever their repair status changes. In addition, you may observe more outstanding average repair orders when your clients understand what you’re doing.
6. Not Testing Cable Connections After Repairing The Phone
Some technicians are not careful when carrying out cell phone repairs. For example, they may forget to test cable connections before sending them back to their clients.
This oversight can prevent by using a cable tester to check the phone before sending it back, which is possible with POS software.
7. Taking Advantage Of Your Clients With Extra Charges For Repairs That They Don’t Need Or Want
A customer may be unhappy if they are told that your business will not perform repairs on their phone unless they pay extra for the repairs. It is not good business ethics. And you should never do this to your customers regardless of what it’s going to cost them if they refuse.
One way to avoid taking advantage of clients with unnecessary repairs is by having an inventory list indicating whether parts are defective, used, or brand new.
For example, suppose a customer wants to replace their battery, and the business has only one used battery available. In that case, you should not pressure them into buying it because they might be looking for a specific model. Instead, the best approach would be to suggest your clients purchase another device with more capacity since all of your batteries are either used or old.
By now, you are probably wondering if it’s possible to repair cell phones without making these mistakes. The answer is yes!
You can use the best repair software for your business and ensure that everything runs smoothly with ease. This way, you won’t have any issues when running a cellphone repair company because you will inform about all the repairs in your store.
The best way to avoid making these common yet expensive mistakes is by using POS software. It can help you manage your inventory and sales effectively while providing the best customer service possible. It will prevent any problems before they start!