The sales of a business do not just depend on the quality of the product. There are many other things that affect business sales, and one of the major things is the service or support that you provide to your customers. If you have a Magento store, you can use several Magento 2 extensions to improve customer engagement.
Customer engagement is crucial for all businesses, whether it is an online or offline business. When you have an eCommerce business, you may not talk to your clients, but you can impress them by providing a good user experience. There are many ways to improve customer engagement and win in this area.
Magento is a very robust eCommerce platform and is rich with a lot of extensions that help in various aspects of the online business. Like there is an extension named Magento Marketplace Extension that allows you to convert your eCommerce store to a multi-vendor store.
Also, to ease your work, there are many Magento 2 extensions available that can help you to improve the customer experience in your store.
Top Magento Extensions to improve Customer Engagement
However, in this post, we will discuss the Magento extensions related to customer engagement.
1. Advanced custom options suite for Magento 2
The trends and choices of buyers are constantly changing, and thus it becomes necessary to put the effort to stick customers to your product. If you have more variety of products, then there are more chances of a customer sticking to your website to explore and buy your products. The Advanced custom options suite extension can do this work for you. The extension also eases the admin tasks.
If you want to provide the same product in different colors, styles, or designs, this extension is best for you. You can create as many custom options as you want and also assign these customizations to as many products as you wish.
This extension will enhance your store by providing various options to your customers. It will also ease your tasks. You can get this extension from the Magento extension store.
2. Live chat for solving problems.
Solving the problems of your customers is one of the crucial things for improving customer experience and engagement on your site. When you resolve the issues of your customers on time, then they will be happy with your service, and thus they will stay loyal to you. Therefore, it will lead to higher retention of your customers.
Live chat is helpful to provide instant solutions to the customer’s problem. The customers can also ask for product inquiries and all the related things in the live chat. So, all these things can be possible with the help of Magento live chat extensions.
3. Shop by attribute
In this world of pace, the customers want to shop with speed with the least effort. This extension can make the work of customers very easy. The extension allows customers to filter the products based on price, size, color, brand, etc.
The admin can also create as many pages that are required for the attributes. The customers can choose the options of “choose by color”, “choose by price”, etc. It becomes very easy for the customers to select the product of their choice.
4. Product promotional label for Magento 2
You will frequently see new sale seasons, offers, etc., in the eCommerce businesses. These types of sales, discounts, etc., attract customers to buy more from online companies. And product labels are also a good way to attract customers to purchase the product.
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The extension helps in highlighting the offers by creating visual effects and tags. This will attract customers as well as ensure a quality customer experience. You have the freedom to set labels wherever you want, as per your requirement.
The product promotional label extension is beneficial to catch the attention of your customers and grow your sales. You will see a significant increase in the conversion rate of your business. It is one of the best Magento 2 Modules that you must use in your eCommerce store.
5. Product quick view
When the customer can easily view your website, it is a type of success for your business. When a customer’s journey is easy on your website, then they can easily shop on your website, and thus this will lead to an increase in sales.
The extension helps in providing a preview of the products on the home page itself without visiting the product page. Also, customers can see a pop-up where they can get all the details of the customers. This will also improve the customer experience on your store or site.
The admin can easily modify the pop-up that appears, and they can add all the details that they want to display to your customers. This can prove to be one of the best Magento 2 extensions for your online business.
6. Loyalty program
Loyalty programs are a way to motivate customers to buy more from your site. You can encourage them by providing them gifts, special discounts, reward points, etc. This will surely increase your business sales.
With the help of this extension, clients get points when they open the account or make the purchase. Also, it allows your customers to invite more people to shop for the products. Also, they will get reward points or credit points whenever the person they invited makes an account or purchase the product.
This extension is beneficial as it helps to increase your business sales by motivating your customers. So, make sure to use this Magento extension in your online store.
In conclusion, we would say that customer experience is very important for retaining customers and a loyal customer base. You can use various Magento 2 extensions for improving customer engagement on your website. We have mentioned some of the top Magento 2 extensions that will boost customer engagement. So, you can make use of these Magento extensions for your eCommerce business.