How to Set Up Origin Energy When Moving Home?

Moving house comes with an extremely long list of tasks. One of the most important ones is making sure your new place has power from day one. Sorting out your electricity connection ahead of time means you won’t be left without lights, hot water, or heating when you arrive.

Origin Energy is one of Australia’s largest energy retailers, supplying electricity and gas to millions of homes across the country. If you’re planning to use Origin Electricity Connection at your new address, setting up the connection is straightforward, as long as you know the steps involved.

This guide explains the process clearly, from start to finish, so your move goes ahead without delay or disruption.

Steps to Set Up Origin Energy

Step 1: Prepare Before You Move

To set up a smooth origin electricity connection, start preparing at least one week before your move-in date. Here’s what you’ll need:

• Your new home address
• Your preferred move-in date
• Basic ID (driver’s licence, Medicare, or passport)
• Your contact details (phone, email)
• Access information for your electricity meter

You should also check:

• Whether the electricity is already connected
• If there’s a smart meter or a standard meter
• If anyone is currently living in the home

If the property is vacant, electricity might already be off. If someone still lives there, the power may still be active until the final disconnection.

It’s helpful to check with the property manager or landlord so you know the current status before you book anything.

Step 2: Decide If You’re Moving Your Account or Starting Fresh

Origin makes it easy for existing customers to move their accounts to a new address. If you already use Origin and want to stay with them, you can move your account by logging into your portal or calling customer support.

You’ll need to confirm:

• The move-out date for your old home
• The move-in date for your new one
• That Origin supplies electricity in the new area

In some cases, your current plan may not apply at the new location due to meter types or different pricing zones.

If you don’t currently have an account with Origin, you can start a new one as part of the move-in setup. And if you’ve been considering a change, this is also a good time to Switch Electricity Providers before locking in your next contract.

Step 3: Book Your Origin Electricity Connection

Once your move-in date is confirmed, the next step is to book your electricity connection.

Ideally, you should book it:

• 3–5 business days before the move
• Earlier, if your move is during the summer or public holidays
• By phone, if you need urgent same-day service

You can request your original electricity connection online or by phone. When booking, make sure you:

• Choose the correct date for power activation
• Provide meter access details
• Confirm contact information in case Origin needs to reach you

In most cases, a technician visit is not required. But if the property hasn’t been connected for a while or has a locked meter, someone may need to attend.

Step 4: What Happens on the Connection Day

On the day of connection, Origin will activate your electricity service. Here’s what to expect:

You don’t always need to be home. But if there are dogs on the property, locked gates, or hidden meters, make sure someone is available or provide access instructions in advance.

Once power is connected, you’ll get an SMS or email confirmation. If you’re already in the house, you should be able to turn on your switches right away.

Step 5: What to Do If the Power Is Not On

If you arrive and find the power is still off, take these steps:

1. Check your switchboard to see if the main switch is turned on
2. Look for any warning notes left by the technician
3. Call Origin to confirm the status of your origin electricity connection

In most cases, the issue is caused by:

• Locked or inaccessible meters
• Missed technician visits
• Incorrect move-in dates
• Unpaid disconnections by the previous tenant

If your booking was already processed, Origin may be able to Connect Electricity Today, depending on the time and location. It’s always quicker to call rather than email in these cases.

Step 6: Add Gas, Solar, or Other Utilities (Optional)

If your new home has gas appliances or solar panels, you can include these services as part of your setup.

For gas:

• Check if the gas is already on at the property
• Make sure appliances like heaters and hot water are installed
• Provide access details, as gas often needs a technician visit

For solar:

• Ask about feed-in tariff eligibility
• Confirm meter compatibility

Setting up everything at once avoids multiple technician visits later. If unsure, ask about your options during your electricity setup call.

Step 7: After the Move – What to Review

Once you’re in and settled, there are still a few things to check to make sure everything is in order.

• Review your welcome pack or first bill
• Check your rates (usage and supply charges)
• Confirm billing frequency (monthly or quarterly)
• Log in to your Origin account to manage preferences
• Set up direct debit or payment reminders

If the plan doesn’t suit your usage or rates seem higher than expected, you can still switch electricity providers later. Moving house doesn’t lock you in permanently.

Keeping an eye on your usage in the first month helps you spot any issues early.

Quick Reference: Checklist for a Smooth Setup

Final Thoughts!

A planned and timely origin electricity connection ensures that your move runs smoothly from day one. Forgetting to set this up can result in unnecessary stress, delays, and cold showers, things no one wants on moving day.

The key is to start early, get your details ready, and book ahead. Most homes with easy meter access won’t need anyone to be home on the day, and if there are issues, they can often connect to electricity today if contacted in time.

Whether you’re keeping your Origin account or starting fresh, the process is straightforward. And if you later decide your rates aren’t right, you still have the freedom to switch electricity providers when you’re ready.